Quality Assurance

THE MISSION OF E&R CLEANERS

To create a service whose performance exceeds customer expectations. We will do this by:

  • Continuously improving all our processes to increase services, satisfaction, quality, and value to our customers.
  • Applying Quality to everything we do to all functions and to every person’s job.
  • Creating profitable growth through innovative services.
  • Being a leader in our chosen markets.
  • Becoming a great place to work for all our people.

Our Commitment to Excellence

At E&R, our mission is to create a service whose performance consistently exceeds customer expectations. We achieve this by adhering to the following principles:

  • Continuous Improvement: We relentlessly improve all our processes to enhance services, customer satisfaction, quality, and value.
  • Unwavering Quality: Quality is at the core of everything we do, permeating all functions and every team member’s role.
  • Innovation for Growth: We drive profitable growth through innovative services that anticipate and meet the needs of our customers.
  • Market Leadership: We strive to be a leader in the markets we serve, setting the standard for excellence.
  • A Great Place to Work: We are dedicated to creating a supportive and rewarding environment where our team members can thrive and grow.

This commitment guides us as we deliver exceptional service and build lasting relationships with our customers and employees alike.

E&R Laundry Service Quality Assurance Policy

At E&R, our unwavering commitment to customer satisfaction has defined us as more than just a laundry and dry-cleaning service—it has set us apart from the competition for over 95 years. Our mission is to exceed customer expectations through unparalleled quality, meticulous attention to detail, and a promise to stand behind every aspect of our work.

We are dedicated to delivering exceptional service by continuously improving our processes and investing in cutting-edge equipment to ensure superior care for your garments.

All cleaning is performed in our state-of-the-art facility by a team of highly trained professionals with decades of experience across all areas of our operation. By maintaining complete control over every aspect of our service, we guarantee accountability and ensure that every item entrusted to us is cleaned, processed, and delivered to the highest standards.

E&R remains committed to upholding this promise of excellence, ensuring our service is always second to none.